In the digital age, you can never be sure about the security of your account for 100 per cent. Moreover, what should you do if you have lost your password from your Hotmail account? Thankfully, Hotmail has actually developed a thought-out and stringent system of the account recovery, so you can be sure that you will be able to regain the control over your account even in the case if it was stolen. The article below will give you a clue how to recover your account. Good luck!
If you need to regain the control over your Hotmail account, click on “Forgot my password”
Step 1. Open the browser and follow to Microsoft’s MSN website: http://msn.com/.
Step 2. In the upper part of the page, you will see a menu of various services. Click on the first one: Outlook.com.
Choose the option of why you are unable to access your Hotmail account
Step 3. Now, you will get to see the main page of Hotmail. Click on the “Forgot my password” button beneath the “Sign in” and “Create one!” buttons.
Step 4. You will appear on the page of the account recovery (look at the second screenshot). There, you must choose why you cannot access your account. If you cannot access it due to being a victim of hackers, then specify “I think someone else is using my Microsoft account” and select the reason of such thinking of yours. Then, you will be able to recover the account with the help of your phone number and by contacting support. Let us suppose that you forgot the password. So, select “I forgot my password.” Click the “Next” button.
On this page, enter your email account and the Captcha code from the provided image
Step 5. On the next page, you have to enter your Hotmail address. Then, fill in the other field by using the symbols from the Captcha image and click on “Next.”
Step 6. You will appear on the page, where you will be offered the means of recovering your account. It may be another email address, phone number (if you have linked your account to the phone number previously), or contacting support, which means that you will have to answer their questions and wait some time until they will verify your identity. So, let’s suppose you have an email address. Click on it. In the field that will appear, you will have to enter the hidden part of the email address (i.e. your nickname there). Then, click on “Send code.”
You can recover your account with the help of an extra email, phone number (if such is provided), or contact the support of Microsoft
Step 7. Access that email address. Find a letter from Microsoft and open it. It will contact the code, which you have to copy and paste in the window on the page of Hotmail. Do so.
After having entered the code you had received onto your email address, you will be able to set up a new password
Step 8. On this page, you are finally able to set up a new password for your Hotmail account. Do so and click on the “Next” button. Then, you will get a message that your password has been changed. You will be redirected to the main page of Outlook, and there you should enter your Hotmail account by using your new password.